Your number, with a QR code
You scan a QR code from your WhatsApp (Linked devices) and the business number gets linked to your account; the status is visible live and, if something drops, you link it again from the system.
YOUR CHANNELS
Your WhatsApp, your support and your team: in the same account.
You link your business's WhatsApp with a QR code and work from Fluidty: every conversation is matched with the client's record by their phone, and your team signs in with their Fluidty account.
YOUR BUSINESS WHATSAPP01 02 03 04
Your number, connected and handled from Fluidty
Your business's WhatsApp connects to your account: the conversations enter the inbox and your team handles them from there.
Your number stays on your phone
The linking works like WhatsApp Web: your WhatsApp keeps working on the phone, and the conversations are handled from Fluidty.
Handle everything from Fluidty
The inbox lives in your Fluidty space: you get in from the system, without opening separate accounts or pasting keys.
Tracking also goes out through your WhatsApp
A delivery's tracking link can go out through your own WhatsApp, from your number.
THE INBOX01 02 03 04
Every conversation, with the client's context
The inbox isn't a loose chat: the conversations are matched with your clients' records and from there comes the context to help them.
The conversation with its record alongside
When the conversation's phone matches a client in your base, the conversation gets linked to their record: their purchase and appointment history, right next to the chat.
From the record to the chat
From the client's record you see their conversations and go straight into the inbox.
A single place for all of them
All the conversations of the business WhatsApp enter the same inbox; the ones that don't match a client yet stay there just the same.
Every person with their own access
You decide who helps: each person gets in with their own access and, without active access, they don't get in.
YOUR TEAM, CONNECTED01 02 03 04
The team chat and the business notifications
The internal side also lives in your account: the team coordinates in their chat and the business notifications arrive on their own.
Your team's chat
A chat space for the internal side of the business, separate from the conversations with clients.
Notifications arrive on their own
Sales, bookings, low stock, shipments and the daily summary: you choose which notifications enter the chat and they arrive on their own.
You get in with your Fluidty account
Every person on the team gets in with their Fluidty account, without creating separate users or passwords; if you activate or deactivate someone, their access follows that state.
Fluidty's support channel
Your support channel lives in the same chat: you write to us there and the Fluidty team answers. When you join, the business administrator sees the support team directory (our agents) and its public channels.
YOUR CHANNELS
Your channels, with the same care as always
Your channel credentials are stored encrypted and every business is isolated: your account sees only your information. Matching a conversation with a client’s record uses indexes that never expose the data — personal data is never read to search for it.
Data encrypted
QUESTIONS
Channel questions
What we're asked before connecting the business WhatsApp.
Do I need my own WhatsApp number?
Yes: you connect your business number. You scan a QR code from your WhatsApp (Linked devices) and it gets linked to your account.
What happens with the conversations? Where do they live and who sees them?
They live in your business's inbox space, inside Fluidty's infrastructure — not in a separate account you have to open. Your team sees them, with the access you give them: each person gets in with their own access and without active access they don't get in.
Does the team need separate accounts?
For the internal chat, no: each person gets in with their Fluidty account. For the inbox, the first sign-in asks you to create an app password — the same rule as your Fluidty account, and you can use the same one — and that password also works for the mobile app.
How does this get added to my account?
It is activated in your account: you ask from Fluidty, the team enables it, you connect your WhatsApp and your team is ready — without setting up anything on the side.
Does Fluidty's support come through here?
Yes: your support channel lives in the same chat and the Fluidty team answers. One detail so there are no surprises: when you join the support channel, the Fluidty support team directory (our agents) and its public channels become visible to the business administrator.
Ready to see it working with your data? Request your demo
START TODAY
Start today
Tell us about your business and we show you Fluidty working, with your own data.
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